Cookies N Cream Events maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions.
CNCE recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.
It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services.
Our online privacy concerns focus primarily on the protection of "customer identifiable" information which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that, when associated with an individual identifies that individual, for example, a customer's name, address, telephone number, and e-mail address.
At this time, advertising for third parties is not allowed on any CNCE pages, therefore no third party will have access to any visitors Internet habits with regard to any CNCE page.
Information regarding you (such as name, address, phone number, and email address) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation.
We accept Visa, Master Card, American Express, and Discover.
We accept debit cards with the Mastercard or Visa logo on it ONLY
If PayPal holds your payment for an order you place with us, we are not responsible for any delay in receiving your order. It is up to you the customer to resolve any payment issue with Paypal.
If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review.
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt. Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at
cookiesncreamevents@gmail.com . Items returned without original packaging will NOT be EXCHANGED so please keep all packaging for the 21 day return period. If you have further questions or problems, please contact us. In your return package please include:
- The packing slip.
- A note telling us what the problem was.
- A note stating whether you would like a credit or an exchange for another item.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied. Please allow up to 3 weeks to receive your replacement or refund .We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services. If you have questions, please email:
cookiesncreamevents@gmail.com
Orders are shipped via US Mail to all military addresses per military regulations.
***Priority US Mail Shipping. Delivery within 1-3 weeks. ***
We cannot ship via UPS, FedEx or DHL
